File Replication, Server Mirroring and Backup Software from LinkPro File Replication, Server Mirroring and Backup Software from LinkPro
File Replication, Server Mirroring and Backup Software products
Free downloads of LinkPro's File Replication, Server Mirroring and Backup Software
File Replication, Server Mirroring and Backup Software from LinkPro
Reviews of LInkPro's File Replication, Server Mirroring and Backup Software
White papers on File Replication, Server Mirroring and Backup Software
Technical support on LinkPro's software products
Technical support on LinkPro's software products
LinkPro customer service
Login into LinkPro's software store
LinkPro provides file replication, server mirroring and backup software
About LinkPro
Become a LinkPro reseller or find an existing reseller
Some of LinkPro's customers
Contact LinkPro
How to order LinkPro file replication and backup software
Site Map
LinkPro Home

Technical Support

 

Select the product for which you are seeking free technical information:

LinkPro's Technical Support Policy & Charges:

Effective Revision Date Sept 1, 2009

We provide free email and telephone product technical support prior to purchase and for 60 days from date of purchase. After 60 days there are two technical support plans from which you can choose.

•  Yearly Maintenance Plan
LinkPro's Yearly Maintenance Plan offers server product Licensees extended hour
technical support plus no-charge upgrades for "in-family" product
releases made during the (paid for) maintenance year.  Term of Agreement
is for 12 months, renewable in 12-month increments, paid at the
beginning of each 12-month period.  Payment is due at the beginning of
each 12-month period. Charge is 25% of the product purchase price.

•  Pay per Incident Plan

LinkPro provides free standard phone and email tech support from 8 AM to 4 PM PST, Monday thru Friday,for 60 days following the product purchase. After that date you can purchase the Yearly Maintenance Plan or Pay per Incedent as follows:
You can either email or telephone us and request this technical support. We will ask you for your credit info before beginning the support session.

Charge per reported Incident :


        $150 for up to 2 hrs support time

        $300 for over 2 hrs support time

If you wish to report a chargeable Incident, please call 949-854-3322 with your credit card information.

NOTE: While we make our best effort to resolve your problem, we cannot guarantee that every problem will be solved. There are many variables in the environments that are involved including; networks, computers, firewalls, other applications and of course people. In any case $150 minimum will be charged to your credit card.

  End-of-Life Policy

 
Copyright 2008, LinkPro Technologies®. All Rights Reserved. Web design by Early Impact.
 
View Cart