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Select
the product for which you are seeking free technical
information:
LinkPro's
Technical Support Policy & Charges:
Effective
Revision Date Sept 1, 2009
We
provide free email and telephone product technical support
prior to purchase and for 60 days from date of purchase.
After 60 days there are two technical support plans
from which you can choose.
•
Yearly Maintenance Plan
LinkPro's Yearly
Maintenance Plan offers server product Licensees extended
hour
technical support plus no-charge upgrades for "in-family"
product
releases made during the (paid for) maintenance year.
Term of Agreement
is for 12 months, renewable in 12-month increments,
paid at the
beginning of each 12-month period. Payment is
due at the beginning of
each 12-month period. Charge is 25% of the product purchase
price.
•
Pay per Incident Plan
LinkPro
provides free standard phone and email tech support
from 8 AM to 4 PM PST, Monday thru Friday,for
60 days following the product purchase. After that date
you can purchase the Yearly Maintenance Plan or Pay
per Incedent as follows:
You can either email or telephone us and request this
technical support. We will ask you for your credit info
before beginning the support session.
Charge
per
reported Incident :
$150 for
up to 2 hrs support time
$300 for
over 2 hrs support time
If
you wish to report a chargeable Incident, please call
949-854-3322 with your credit card information.
NOTE:
While we make our best effort to resolve your problem,
we cannot guarantee that every problem will be solved.
There are many variables in the environments that are
involved including; networks, computers, firewalls,
other applications and of course people. In any case
$150 minimum will be charged to your credit card.
•
End-of-Life Policy
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