Find a solution to the following problems:

• I am not able to register
• My credit card was declined
• I cannot complete a purchase
• I cannot download software that I have purchased
• I need to download my software again
• I cannot install the software: I lost the serial number
• I installed the software, but I am still getting the "Trial Version Expired" message

If the links above don't describe the problem that you are having...

• Try our frequently asked questions
• If that also doesn't help, contact us
• Otherwise return to the Customer Service area

 

I am not able to register

If you are having trouble registering as a user to purchase software, please do the following:

• If you are a New user you must click on the “New User? Click here” link at the top of the Login page.
• If you are an Existing user you must use the email address and password that you used to originally login. If you have forgotten either of these you can click on the "Forgot your e-mail? Or Forgot your password?" Links at the right and follow the directions

Start a new order - Register/Log-in

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I cannot complete a purchase

To purchase software on the LinkPro Software Store, follow these simple steps:

1. On the orders page, click on the product that you would like to purchase
2. Specify the number of licenses that you would like to order. Some of LinkPro software requires a minimum number of licenses (e.g. server products typically require a minimum of 5 licenses).
3. Add the product to your shopping cart by clicking on the "Add To Cart" button
4. The shopping cart will show you the current subtotal, including quantity discounts
5. Click on "Check Out" to proceed to the check out area
6. At this point you will need to register with the LinkPro Software Store, or log in if you have already purchased from the store. The system will help you retrieve your password in case you have lost it.
7. Log in or register, then select "Credit Card" as the payment method, and click on the "Continue" button.
8. The page that is displayed next allows you to verify your order information. Click on the "Continue" button to enter your payment information.
9. On the credit card form, enter your credit card information. Make sure that you credit card number is entered without any spaces, dashes or other non-numeric characters. Also note that the billing address you provide must match the address that appears on the billing statement for the credit card being used for this transaction. Click on the "Continue" button to finalize the purchase.
10. When the transaction goes through successfully, a confirmation page will be shown. This page contains a link to downloading the software, together with serial numbers for all the licenses you have purchased. The same information will also be sent to your e-mail address.

Start a new order - View frequently asked questions - Contact LinkPro

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I cannot download software that I have purchased

If you have successfully placed an order on the LinkPro Software Store, you should have received a confirmation message at the e-mail address you entered when you registered during the checkout process. The message subject is "LinkPro Software Store - Order Number:". Open the message and locate the link to the downloadable software. Click on the link to start downloading the software. You can also copy and paste the link in your browser's address field. A window should pop-up, prompting you to save the file on a location on your computer.

If this doesn't answer your question, try viewing other frequently asked questions.

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I need to download the software again

If you need to download your software again, log into your account and select "View Previous Orders". A page will be displayed listing orders that you have previously placed on the LinkPro store. Click on an order number to view details for that order. The order details page contains a link to re-downloading your software, together with the serial number that you will need to enter during the installation procedure.

Log into your account to re-download your software

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I cannot install the software: I lost the serial number

If you have lost your serial number, log into your account and select "View Previous Orders". A page will be displayed listing orders that you have previously placed on the LinkPro store. Click on an order number to view details for that order. The order details page that will be shown contains all serial numbers for that order.

Log into your account to find a lost serial number

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I installed the software, but I am still getting the "Trial Version Expired" message

You must completely un-install the trial version before installing the purchased version of your LinkPro software. Please follow the un-install procedure for the trial version and then re-install the purchased version. The purchased version will request a serial number, which was provided at the time you purchased the software. If you have lost your serial number, log into your account and select "View Previous Orders".

Uninstall Procedure

1. Double click the Auto-Sync icon in the tray and open up it's window.
2. Select "Exit" from the "File" menu to kill this program.
3. Go to "Control Panel" from the "Start" ====> "Settings" menu.
4. Use "Add/Remove Programs" to remove the Trial version of PowerSync.
5. Completely re-install the purchased version by double clicking "Setup.exe"

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My credit card was declined: what could be wrong?

If your transaction has been declined, please make sure that:

• You credit card number is entered without any spaces, dashes or other non-numeric characters
• The billing address that you provided matches the address that appears on the billing statement for the credit card being used for this transaction
• You entered a valid expiration date

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